User Guide
How to order products
Once you place an order, we will check that the listed product is in stock and that there are no defects. If there are no problems, we will send you an email to inform you that the product is in stock. At that point, the sales contract will be concluded.
*The sales contract has not been concluded at the time the automatic email is sent.
Please wait until then to make payment.
*In rare cases, the e-mail may arrive in your spam folder, so if you have not received it within 24 hours, please check your spam folder.
About reservation
In principle, the period will be 3 days from the date of receipt of the confirmation email from our store.
*In rare cases, the e-mail may arrive in your spam folder, so if you have not received it within 24 hours, please check your spam folder.
Items can be reserved for three days from the day you visit the store.
If you wish to reserve more than this amount, a deposit (10% of the sales price) will be required.
In this case, the item will be held for 10 days, and if payment is not made, the hold cannot be extended.
Please note that the deposit is non-refundable.
Payment
Both in-store and online payment methods include cash, bank transfer, credit card,
Shopping loans (interest-free up to 36 installments when using Aplus) are available.
*[Consignment/Cash Specials] can basically only be paid for in cash or by bank transfer.
If you wish to use a credit card or shopping loan, please contact us.
For information on shopping loans, please see this page.
About Shipping
Free shipping throughout Japan via Sagawa Express.
About consumption tax
Sales will include tax.
Returns Policy
If there is a problem with the product, please contact us by phone or email within 3 days of receiving the product.
Warranty period: 6 months from date of purchase
*Only in-house stock items. Consignment items are shipped as is from the consignor and are therefore not covered by the warranty.
Warranty Information
In order to ensure that you can enjoy your purchased watch for a long time, we have prepared our own original warranty. Please rest assured that we will repair any defects that occur during normal use or natural breakdowns free of charge, in accordance with our warranty regulations.
We have our own workshop, so we are able to provide a complete system for handling your needs.
Although we provide the best possible warranty service, we have established certain guidelines. The following cases are outside the scope of the regulations, and repairs and adjustments will be charged even if they are within the warranty period. Please note this in advance.
- Breakdowns and damages caused by carelessness, improper handling, such as dropping, impact, vibration, magnetization, or water getting into the machine
- Damage or breakdown of the exterior of the case, belt, windshield, crown, etc.
- Damage to the winding core, mainspring, or spring
- Failure or damage caused by fire, flood, accident or natural disaster
- Breakdown or damage caused by unauthorized repair or modification outside our store
- If the warranty card is not presented or has been altered
- When the mainspring runs out in mechanical watches, or the battery runs out in quartz watches
- Replacement of consumables
Warranty Notice
Even if the product is within the warranty period, any repairs or adjustments that we deem unnecessary will be charged at the customer's request. As a general rule, we use genuine manufacturer parts for repairs, but alternative parts may be used for antiques and some other products.
maintenance
In order to ensure that you can enjoy the watch you purchased for many years to come, we will repair your watch even after the warranty period has expired, for which a fee will be charged.