User Guide
Product ordering method
Once you place an order, we will check that the listed product is in stock and that there are no defects. If there are no problems, we will send you an email confirming that the product is in stock along with payment details, and the sales contract will be concluded at that point.
If you pay by credit card, we will send you a payment link after confirming stock availability.
*The sales contract has not been concluded at the time of the automatic email.
Please wait until then to make payment.
*In rare cases, the email may arrive in your spam folder, so if you have not received it within 24 hours, please check your spam folder.
About reservations
In principle, the period is 3 days from the date of receipt of the confirmation email from our store.
*In rare cases, the email may arrive in your spam folder, so if you have not received it within 24 hours, please check your spam folder.
Items can be reserved for up to three days from the day you visit the store.
If you wish to reserve more than this amount, we will require a deposit (10% of the sales price).
In this case, the item will be held for 10 days, and if payment is not made, the hold cannot be extended.
Please note that the deposit is non-refundable.
About payment
Cash, bank transfer, credit card both in store and online
Shopping loans (interest-free up to 24 installments when using Aplus) are available.
Please contact us if you would like to use a shopping loan.
For more information on shopping loans, please see this page.
Regarding delivery
Free shipping throughout Japan via Sagawa Express.
Consumption tax
Sales will include tax.
About returns
If there is a defect in the product, please contact us by phone or email within 3 days of receiving the product.
Warranty period: 6 months from the date of purchase
*Only in-house stock items. Consignment items are shipped as is from the consignor and are therefore not covered by the warranty.
Warranty
We offer an original warranty to ensure that you can enjoy your purchased watch for many years to come. Please rest assured that we will repair any defects that occur during normal use or natural breakdowns free of charge in accordance with our warranty regulations.
We have our own workshop, so we are fully prepared to handle your needs.
While we offer comprehensive warranty service, we have established certain guidelines. The following cases are outside the scope of these guidelines, and repairs and adjustments will be charged even if they are within the warranty period. Please note this in advance.
- Failure or damage caused by carelessness or improper handling, such as dropping, impact, vibration, magnetization, or water entering the machine
- Damage or malfunction to the exterior of the case, strap, crystal, crown, etc.
- Damage to the winding core, mainspring, or spring
- Failure or damage caused by fire, flood, accident or natural disaster
- Breakdowns or damage caused by unauthorized repairs or modifications not made by our store
- If the warranty card is not presented or has been rewritten
- When the mainspring is dead in a mechanical watch, or the battery is dead in a quartz watch.
- Replacing consumables
Warranty Notice
Even if the product is within the warranty period, if we perform repairs or adjustments at the customer's request that we deem unnecessary, a fee will be charged.As a general rule, we use genuine manufacturer parts for repairs, but we may use alternative parts for antiques and some products.
maintenance
To ensure that you can enjoy the watch you purchased for many years to come, we will repair any watch that has passed the warranty period for a fee.