User Guide
How to order
After you place your order, we check the listed item for any defects and confirm it is in stock. If there are no problems, we will email you to confirm that the item has been secured, together with the payment details. The sales contract is concluded at that point.
If you pay by credit card, we will send you a payment link after the stock confirmation email.
*The automatic order confirmation email does not mean the sales contract has been concluded. Please wait for our email before making payment.
*Our emails occasionally end up in the spam folder. If you have not received one within 24 hours, please check your spam folder.
Store visits (by appointment)
All visits are by appointment. No purchase commitment is needed โ you are welcome to book just to see a watch.
How to book
ใปIf you have a watch in mind: use the "View in Store (Book a Visit)" button on the product page, choose your preferred date and time, and send it to us on WhatsApp.
ใปIf you would like to browse: use the "Book / Ask on WhatsApp" button on our Store Information page and send us your preferred date and time.
Opening hours
12:00โ19:00 JST (last entry 18:00)
Visit times can be chosen hourly from 12:00 to 18:00 (for same-day visits, from one hour after the current time).
Please check our closed days on the business calendar.
Confirmation
We will check availability and confirm your visit when we reply. We will reply as soon as possible during business hours.
*If you arrive late, your appointment may be shortened or cancelled. Please contact us if you will be late.
*For security, our entrance is always locked. Please use the intercom when you arrive.
Holds
Holds with a visit booking
When you book a visit, we hold the watch for 2 days including the day of booking (closed days excluded). No payment is required.
Visiting 3 or more days later
ใปVisit without a hold: no deposit needed. The watch may be sold before your visit (we will let you know its availability beforehand).
ใปVisit with a hold: to secure the watch, we can hold it with a deposit.
ใUp to 1 week: 10% of the price / up to 1 month: 50% / over 1 month: full payment
*Deposits are non-refundable, even if you decide not to purchase. Please consider carefully before booking.
Holds after an online order
For online orders, we hold the item for 2 days from our confirmation email as a general rule.
Store pickup and payment in store
When ordering online, you can choose store pickup and payment in store, so you can see the watch before paying.
ใปPlease visit and pay within 2 days including the order date (closed days excluded).
ใปBook your visit using the button in the order confirmation email.
ใปIf you do not visit within this period, your order will be cancelled.
Payment
We accept cash, bank transfer and credit card, both in store and online. In store, you can also combine card and cash, or card and bank transfer. If a bank transfer is included, the item is handed over after the payment is confirmed.
Shipping
Within Japan: free shipping nationwide with Sagawa Express.
International: shipped via DHL. ยฅ30,000 to Asia (China, Hong Kong, Taiwan, South Korea, Singapore, Malaysia, Thailand); ยฅ40,000 to other countries.
Tax
Prices are shown including Japanese consumption tax.
ใปInternational shipping: prices are tax-free (Japanese consumption tax is not charged). Import duties and taxes in your country are the buyer's responsibility.
ใปBuying in store: from November 1, 2026, Japan's tax-free system changes. You will pay the tax-inclusive price in store, and the consumption tax will be refunded after your departure from Japan, once customs confirms the export. Conditions apply.
Returns
Returns are accepted only if the item is defective. Please contact us by phone or email within 3 days of receiving the item.
Warranty
So that you can enjoy your watch for many years, we provide our own store warranty. Malfunctions arising from normal use are repaired free of charge in accordance with our warranty terms. With our own in-house workshop, we can handle repairs with confidence.
Warranty period: 6 months from the date of purchase
*Our own stock only. Consignment items are sold as-is on behalf of the consignor and are not covered by the warranty.
While we offer a comprehensive warranty service, the following cases are outside its scope, and repairs or adjustments will be charged even within the warranty period.
- Malfunction or damage caused by dropping, impact, vibration, magnetization, water entering the movement, or other careless or improper handling
- Malfunction or damage to the exterior, such as the case, strap/bracelet, crystal or crown
- Damage to the winding stem, balance staff or mainspring
- Malfunction or damage caused by fire, flood, accident or natural disaster
- Malfunction or damage caused by improper repair or modification by anyone other than our store
- If the warranty card is not presented or has been altered
- Mainspring run-down on mechanical watches, or battery depletion on quartz watches
- Replacement of consumable parts
Warranty notes
Even within the warranty period, repairs or adjustments that we judge unnecessary but that are carried out at the customer's request will be charged. Genuine manufacturer parts are used for repairs as a rule, but substitute parts may be used for antique and some other watches.
Maintenance
So that you can enjoy your watch for many years, we will take responsibility for repairs even after the warranty period has ended (charges apply).